At Moatassem Eye Center, your privacy is important to us. We are committed to protecting your
personal information in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection
of Personal Data (PDPL) and other applicable healthcare regulations. This Privacy Policy
explains how we collect, use, store, and protect your information when you interact with us
through our website, social media platforms, WhatsApp, or at our clinic.
1. Information We Collect
We may collect the following types of information from you:
Personal Identification Data: Name, age, gender, nationality, and date of birth.
Contact Information: Phone number, email address, physical address, and WhatsApp number.
Medical and Health Information: Medical history, diagnostic tests, eye health records,
prescriptions, and treatment details.
Digital Data: IP address, device information, cookies, and browsing activity on our website.
Social Media Inquiries: Data you provide through Facebook, Instagram, WhatsApp, or other
digital channels.
In-Clinic Information: Data collected during consultations, appointments, and patient forms.
2. How We Use Your Information
Your information is used for the following purposes:
To provide medical consultations, diagnosis, and treatment.
To schedule and manage appointments.
To communicate with you regarding your treatment, follow-ups, or inquiries.
To improve our services, website, and patient care experience.
For marketing and promotional purposes, if you have given your consent.
To comply with UAE healthcare laws and regulations.
3. Sharing of Information
We only share your information when necessary:
With our medical professionals and staff involved in your care.
With trusted third-party service providers (such as IT support, CRM systems, or payment
processors) to help us operate effectively.
With UAE government authorities or regulators, if required by law.
We do not sell, rent, or trade your personal data with third parties.
4. Data Storage and Retention
All personal and medical data is securely stored in compliance with UAE data protection
regulations.
Your data is retained only as long as necessary to fulfill the purpose of collection or as required
by law.
Data may be anonymized for research or statistical purposes, without identifying you personally.
5. Your Rights
As a patient, you have the right to:
Access a copy of your personal data.
Request corrections or updates to your information.
Withdraw consent for receiving marketing communications.
Request the deletion of your personal data (where legally permitted).
To exercise these rights, please contact us using the details below.
6. Security Measures
We take strong measures to protect your information, including:
Secured servers and storage.
Restricted access for authorized staff only.
Regular updates and monitoring of security systems.
Despite our efforts, please note that no method of online transmission is 100% secure.
7. Cookies and Tracking
Our website may use cookies and similar tools to improve your browsing experience and
analyze traffic. You can manage or disable cookies through your browser settings.
8. WhatsApp and Social
Media Communications
If you contact us through WhatsApp, Facebook, Instagram, or other social platforms, your
information will be stored to manage appointments and follow-ups. Please avoid sharing highly
sensitive health information through unsecured channels.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices or content of those websites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page
with the updated date shown above.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact
us:
Moatassem Eye Center
📍 Sahara Healthcare City, 7th Floor, Unit 705, Sharjah, UAE
📞 +971 50 105 5250
6. Security Measures
We take strong measures to protect your information, including:
Secured servers and storage.
Restricted access for authorized staff only.
Regular updates and monitoring of security systems.
Despite our efforts, please note that no method of online transmission is 100% secure.
7. Cookies and Tracking
Our website may use cookies and similar tools to improve your browsing experience and
analyze traffic. You can manage or disable cookies through your browser settings.
8. WhatsApp and Social
Media Communications
If you contact us through WhatsApp, Facebook, Instagram, or other social platforms, your
information will be stored to manage appointments and follow-ups. Please avoid sharing highly
sensitive health information through unsecured channels.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices or content of those websites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page
with the updated date shown above.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact
us:
Moatassem Eye Center
📍 Sahara Healthcare City, 7th Floor, Unit 705, Sharjah, UAE
📞 +971 50 105 5250
1. Information We Collect
We may collect the following types of information from you:
Personal Identification Data: Name, age, gender, nationality, and date of birth.
Contact Information: Phone number, email address, physical address, and WhatsApp number.
Medical and Health Information: Medical history, diagnostic tests, eye health records,
prescriptions, and treatment details.
Digital Data: IP address, device information, cookies, and browsing activity on our website.
Social Media Inquiries: Data you provide through Facebook, Instagram, WhatsApp, or other
digital channels.
In-Clinic Information: Data collected during consultations, appointments, and patient forms.
2. How We Use Your Information
Your information is used for the following purposes:
To provide medical consultations, diagnosis, and treatment.
To schedule and manage appointments.
To communicate with you regarding your treatment, follow-ups, or inquiries.
To improve our services, website, and patient care experience.
For marketing and promotional purposes, if you have given your consent.
To comply with UAE healthcare laws and regulations.
3. Sharing of Information
We only share your information when necessary:
With our medical professionals and staff involved in your care.
With trusted third-party service providers (such as IT support, CRM systems, or payment
processors) to help us operate effectively.
With UAE government authorities or regulators, if required by law.
We do not sell, rent, or trade your personal data with third parties.
4. Data Storage and Retention
All personal and medical data is securely stored in compliance with UAE data protection
regulations.
Your data is retained only as long as necessary to fulfill the purpose of collection or as required
by law.
Data may be anonymized for research or statistical purposes, without identifying you personally.
5. Your Rights
As a patient, you have the right to:
Access a copy of your personal data.
Request corrections or updates to your information.
Withdraw consent for receiving marketing communications.
Request the deletion of your personal data (where legally permitted).
To exercise these rights, please contact us using the details below.
Book an appointment now
Your vision deserves the best. Book an appointment at Moatassem European Eye Center, where expert care and state-of-the-art technology meet in Dubai.